Return Policy
Last updated: 13/06/2026
Want to return an order?
You have 14 calendar days from the date you receive your order to request a return, with no need to give a reason.
Return conditions
To accept a return, the product must meet the following conditions:
- Not have been used beyond initial inspection.
- Be in the same condition as when it was delivered.
- Include all original packaging, instructions and documentation.
- Include a copy of the purchase invoice.
Returns of used, damaged or unpackaged products will not be accepted.
How to request a return
- Send us an email at info@36mood.com with your name, order number and a statement that you wish to return the product.
- We will confirm receipt of your request and provide instructions for sending the item back.
- Send the product securely packaged to the address we provide.
- Once received and inspected, we will process your refund.
Return shipping costs
Return shipping costs are the responsibility of the customer, unless the product has a defect or error attributable to 36mood.com.
Refund
Once the returned product has been received and inspected, we will process your refund within a maximum of 14 calendar days. The refund will be issued using the same payment method used for the original purchase.
Original shipping costs are refunded unless you chose a more expensive delivery option than the standard one, in which case only the cost of standard shipping is refunded.
Exceptions
The following products cannot be returned:
- Personalised or made-to-order products.
- Sealed products that have been opened after delivery and cannot be returned for hygiene reasons.
- Products damaged due to misuse.
Warranty
All our products come with a 2-year legal guarantee from the date of delivery. If your product has a manufacturing defect, contact us at info@36mood.com and we will handle it at no cost to you.
Any questions?
Write to us at info@36mood.com and we will be happy to help.