LEGAL NOTICE AND TERMS OF USE
In this space, the USER can find all the information regarding the legal terms and conditions that define the relationship between users and us as responsible for this website. As a user, it is important that you know these terms before continuing your navigation. Robert Batlle Sanchez, with DNI 39927095S, as the person responsible for this website, assumes the commitment to process our users' and customers' information with full guarantees and to comply with national and European requirements that regulate the collection and use of our users' personal data. This website, therefore, strictly complies with the GDPR (REGULATION (EU) 2016/679 on data protection) and the LSSI-CE, Law 34/2002 of July 11, on information society services and electronic commerce.
GENERAL TERMS OF USE
These General Terms regulate the use (including simple access) of the web pages that make up the website 36mood.com, including the content and services made available on them. Any person who accesses the website, 36mood.com (“User”) agrees to be subject to the General Terms in force at any given time on the portal 36mood.com.
PERSONAL DATA WE COLLECT AND HOW WE DO IT
Read Privacy Policy
USER COMMITMENTS AND OBLIGATIONS
The User is informed and accepts that access to this website does not imply, in any way, the beginning of a commercial relationship with 36mood.com. Thus, the user agrees to use the website, its services, and content without contravening current legislation, good faith, and public order.
- The reproduction, distribution, or modification, in whole or in part, unless authorized by the rightful owners;
- Any violation of the provider’s or rightful owners' rights;
- Its use for commercial or advertising purposes.
SECURITY MEASURES
The personal data provided by the user to 36mood.com may be stored in automated or non-automated databases, owned exclusively by 36mood.com, which assumes all technical, organizational, and security measures to guarantee the confidentiality, integrity, and quality of the information contained therein, in accordance with current data protection regulations.
CLAIMS
36mood.com informs that claim forms are available to users and customers. The User may file claims by requesting their claim form or by sending an email to info@36mood.com, indicating their name and surname, the service and/or product purchased, and the reasons for their claim.
CONFLICT RESOLUTION PLATFORM
For your interest, to submit your claims, you can also use the dispute resolution platform provided by the European Commission, available at the following link: http://ec.europa.eu/consumers/odr/.
INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
In accordance with Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution, and public communication, including its availability modality, of all or part of the contents of this website for commercial purposes, in any medium and by any technical means, is expressly prohibited without the authorization of 36mood.com. The user undertakes to respect the Intellectual and Industrial Property rights owned by 36mood.com.
The user acknowledges and accepts that the entire website, including but not limited to the text, software, content (including its structure, selection, arrangement, and presentation), podcasts, photographs, audiovisual material, and graphics, is protected by trademarks, copyrights, and other legitimate rights, in accordance with international treaties in which Spain is a party and other Spanish property and intellectual property laws.
If a user or a third party believes that their legitimate intellectual property rights have been violated due to the introduction of certain content on the website, they must notify 36mood.com, indicating:
- Personal data of the interested party who holds the allegedly infringed rights or, if applicable, the representation under which they act if the claim is presented by a third party different from the interested party.
- Identification of the protected content and its location on the website, accreditation of the indicated intellectual property rights, and an express declaration in which the interested party assumes responsibility for the veracity of the information provided in the notification.
EXTERNAL LINKS
The web pages of 36mood.com may provide links to other proprietary websites and third-party-owned content. The sole purpose of these links is to provide the User with the possibility of accessing these resources. 36mood.com is not responsible in any case for the results that may arise for the User due to access to said links.
COMMENT POLICY
The information provided on these sponsored sites or affiliate links is subject to the privacy policies applied on those sites and is not governed by this privacy policy. Therefore, we highly recommend that Users carefully review the privacy policies of affiliate links.
DISCLAIMER OF WARRANTIES AND LIABILITY
The Provider does not grant any guarantee and is not responsible, in any case, for damages of any nature that may arise from:
- The lack of availability, maintenance, and proper functioning of the website, or its services and content.
- The existence of viruses, malicious programs, or harmful content.
- Illegal, negligent, fraudulent use, or use contrary to this Legal Notice.
- The lack of legality, quality, reliability, usefulness, and availability of services provided by third parties.
- Illegal or improper use of this website.
APPLICABLE LAW AND JURISDICTION
In general, the relations between 36mood.com and the Users of its telematic services present on this website are subject to Spanish legislation and jurisdiction.
CONTACT
If any User has any questions about these legal conditions or any comments on the 36mood.com portal, please contact info@36mood.com.
On behalf of the team at 36Mood, we appreciate the time you have taken to read this Legal Notice.
RETURNS
In cases where the User purchases products on or through the Website of the owner, they are granted a series of rights, as listed and described below:
RETURNS
In cases where the User purchases products on or through the Website of the owner, they are granted a series of rights, as listed and described below:
RETURNS
The User, as a consumer and customer, makes a purchase on the Website and therefore has the right to withdraw from said purchase within 14 calendar days without justification.
This withdrawal period will expire 14 calendar days from the day the User or a third party authorized by them, other than the carrier, acquired physical possession of the goods purchased on the 36Mood.com. If the goods in the order are delivered separately, the withdrawal period will start from the day the last item was received. In the case of a service contract, the withdrawal period will be 14 calendar days from the day of contract conclusion.
To exercise this right, the User must notify their decision to 36Mood.com through the contact sections enabled on the Website.
Regardless of the method chosen to communicate the decision, the User must clearly and unequivocally express their intent to withdraw from the purchase contract. In any case, the User may use the withdrawal form that 36Mood.com provides as part of these Terms, though its use is not mandatory.
To comply with the withdrawal period, it is sufficient for the communication expressing an unequivocal decision to withdraw to be sent before the expiration of the applicable deadline.
In case of withdrawal, 36Mood.com will refund all payments received, including shipping costs (except for additional costs chosen by the User for a different delivery method than the least expensive standard option). The refund will be made without undue delay and, in any case, within a maximum period of 14 calendar days from the date 36Mood.com was informed of the User's decision to withdraw.
The refund will be processed using the same payment method employed by the User in the initial transaction, without incurring any additional costs. However, 36Mood.com may withhold the refund until the returned products have been received or until the User provides proof of their return.
The User may return or send the purchased products to 36Mood.com.
The return must be completed without undue delay and, in any case, within a maximum period of 14 calendar days from the date 36Mood.com was informed of the withdrawal decision.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The User acknowledges that there are exceptions to the right of withdrawal, as outlined in Article 103 of Royal Legislative Decree 1/2007. These include, among others:
- Personalized products.
- Products that may deteriorate or expire quickly.
- CDs/DVDs of music or video without their original packaging.
- Products sealed for hygiene or health reasons that have been unsealed after delivery.
Likewise, in the case of service provision, the right of withdrawal does not apply if the service has been fully executed with the express consent of the User.
REFUND CONDITIONS
In any case, no refund will be made if the product has been used beyond its mere opening, if it is not in the same condition as when delivered, or if it has suffered any damage after delivery.
Furthermore, products must be returned using or including all their original packaging, instructions, and other accompanying documents, along with a copy of the purchase invoice.